Certification : None
Duration : 5 Hours
Course Delivery : Self Paced E-LearningThe Art of Service's’
learning products on ISO/IEC 20000 not only provide an overview of the
clear- cut ITSM standards that all the service providers aspire to
achieve but also take an intensive review and assessment approach that
enables continuous improvement for the organiza...
This self-study exam preparation guide for the CCNA exams contains everything you need to test yourself and pass the Exam.
Including all the exam topics, covered indepth with complete explanations of all CCNA subjects in ONE THOUSAND highly realistic sample questions, designed to strengthen understanding of the CCNA concepts and prepare you for exam success on the first attempt are provided.
Can...
The IT Manager Job Description Handbook and Career Guide: The Complete Knowledge Guide you need to Start or Advance your career as IT Manager. Practical Manual for Job-Hunters and Career-Changers. This IT Manager edition has been completely revised and rewritten and is designed to work in conjunction with the latest best practices. At the heart of this Guide's formula for your IT Manager Role are five questions: Where ...
This Web Developer edition has been completely revised and rewritten and is designed to work in conjunction with the latest best practices. At the heart of this Guide's formula for your Web Developer Role are five questions: Where does the Web Developer's role fit, What does it mean to be or become a Web Developer, How to be a Web Developer, When is a Web Developer successful and Why be a Web Developer. This Guid...
Business process management is a clear-cut way to analyze an organizations` business processes. The purpose of BPM is to make processes within the business more flexible, efficient and most importantly effective.
Basically, it is a way of looking at business through the eyes of clients and what their specific needs require. By viewing processes in this manner, it is easy to identify areas of improvement.
This book covers a practical BPM ...
The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. Discover how a CMDB can help you manage your infrastructure more effectively. The combined power of a CMDB and ITIL® can help your organization achieve effective, consistent management across all IT services.
ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making.
Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-accredited and certified architects and solutions providers The Art of Service help you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way.
Gesti�n de la Continuidad
del Servicio de TI
Planeaci�n de la
Recuperaci�n de Desastres
A la Gesti�n de
la Continuidad del Servicio de TI se le conoce por muchos nombres, como
Planeaci�n de la Recuperaci�n de De...
"Great IT management reference" - Maria Hawkins
"This is a great Kit for all IT managers. It gives the user a comprehensive and integrated view of all the key areas an IT operations manager must deal with. I particularly like the focus on IT processes.
It is really the only way to manage IT. The kit covers a wide range of top...
Get Aligned With ITIL Principles Quickly With This Comprehensive Resource
The
Information Technology Infrastructure Library (ITIL) is now the world
standard for IT service management. Most companies have embraced, and
expect compliance with, the IT management disciplines that are
documented and detailed in ITIL. And anyone who's delved into the
depths of the ITIL library knows that...
ROI (Return on Investment) is today's key business tool for measuring how effectively money was spent--yet few IT managers receive any ROI training at all. The IT ROI Calculator Toolkit changes all that, showing IT pros at every level how to use ROI and other financial metrics to support their strategic decision making.
This comprehensive toolkit details how an accurate working knowledge of ROI is essential for using the latest success ...
New Tool Kit to Achieve Global IT Service Management Certification
The Art of Service has released the latest version of the ISO/IEC 20000 Tool Kit, helping you to achieve ISO/IEC 20000 certification
Already an ITIL and ISO/IEC 20000 education market leader, The Art of Service has strengthened its position in the IT Service Management (ITSM) market by releasing the ISO/IEC 20000 Tool Kit enabling you to achiev...
To implement new services in a controlled and cost-effective manner IT departments must successfully implement Release, Control and Validation (RCV) best practices.
This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.
It provides in-depth knowledge of the ITIL� RCV areas: Change Management, Release and Deployment Management, Service Valid...
Dramatically increase your chances of passing the exam with this new book. The ITIL V2 managers program may be superseded in a few years in favor of the ITIL V3 intermediate exams. HOWEVER The reason why you should invest in this book NOW and pass your ITIL V2 Managers exam is that this is the path to save time and money and achieve your ITIL Expert status via the ITIL V2 Managers path.
Now ? based on y...
The Certified Information System Security Professional (CISSP�) credential is the global benchmark for information system security professionals. It gives you the technical know-how and full understanding of IS issues to perform information security functions for your organization.
This book provides the full foundation for your CISSP knowledge: Protect and serve your business at your very best.
...
Everything you wanted to know about virtualization but were afraid to ask. This book would be more appropriately titled "The Encyclopedia of Virtualization." It covers just about every aspect of Virtualization someone in IT would be concerned about, from high-level overviews of the different technologies that might be appropriate for upper management, to a very nice series of "hands on" chapters that walk you through experimenting with several of...
As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.
This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification and IT Service Manag...
How does your organization match IT roles to ITIL roles?
Many of our clients asked us for help in ITIL v3 role and responsibility descriptions, here is the utterly excellent guide to roles and responsibilities in ITIL v3.
If you have ever worked in, been a partner or managed an IT organization, this kit will not only answer a lot of your troubling questions, it will also explain matters that you did not know the question...
