Answer your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlook helpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be chosing from a menu structure directly in Outlook. No external clipboard utilities or clipboard extenders required.
TeamViewer is a tool for simple and fast remote control sessions, desktop sharing and file transfer with a partner computer anywhere on the Internet. The program can be started without installation on two computers and remote connections are enabled immediately. To connect, one partner just enters the automatically generated ID of the other computer. Also works behind firewalls and NAT proxies. Several million users worldwide.
Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.
VerifyMyPC is the change tracking and management tool that watches for important changes to computers running Microsoft Windows NT/2000/XP/2003/Vista. Reduce technical support times from 2 hours to 5 minutes by tracking important changes made to systems. Start with the high-level summary of easy-to-understand sentences and optionally drill down to files and registry entries. Have intelligent conversations between users/customers and IT.
The TurboMeeting 4-in-1 software provides secure Web conferencing, Remote PC Support, Remote PC Access, and Web seminars. A free audio conferencing service is included. There���s no download for webinars. Supports both PC and Mac. Full customization and quick integration with your websites and applications. No IT maintenance is needed. You own it. You control it.
An award winning multi-language web based support solution for small to medium sized businesses to manage and deflect up to 80% of your incoming support inquiries. Features include a web self-service knowledge base, a trouble ticket system, account management capabilities and full MS Outlook integration. The complete web based solution you need to provide the level of service staff and customers have come to expect in the new economy.
Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses. Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who Provide maintenance services, Handle customer support calls and on-site visits, Sell hardware and off-the-shelf software, Bill customers for labor, expenses and products, Track Assets. Satisfy Customers, Increase Productivity.
If any of following things happen in your cyber cafe then you really need Webcafe Software:
1. I think My Employee, who sits in cyber cafe does not tell me the exact money collected through out the day.
2. Some one Deleted windows system files and I had to sit and re-install windows.
3. I want to Ban surfers visiting the X-rated sites
4. I want to easily manage Walk-in (Post Paid) customers and Members (Pre Paid) Customers.
PAL enables you to call your PC from any phone to hear the information you need. PAL can:
*Read and reply to email
*Play podcasts
*Provide instant traffic reports for your local roads
*Voice-dial Outlook contacts
*Recite information from documents and spreadsheets
*Get stock quotes and weather reports
*Read web pages and blogs
*Get appointments and contact info
PAL requires no expensive handheld device. It���s fast, easy, and hands-f...
FastRequest Helpdesk- Helpdesk software, Work order and Web form. All-In-One. The first Work Order or help desk software to allow the creation of customized Web forms for submit tickets (Checkbox, Radio Button, Text Box, Drop-down List���). You can create your own request form within a few minute without any programming. Your clients create their requests themselves through the Web or the local network...
Order Maven is an order form generator for online merchants. Create stand-alone Windows executables that can be distributed royalty-free to customers. Collect, encrypt, and e-mail credit card orders directly back to merchant with built-in public key encryption and SMTP functions. Visually design your forms with the drag and drop interface.
APM- affiliate/viral marketing management software. With this simple and easy-to-use program
anyone can start and run many types of viral marketing programs,
including "refer a friend" programs, affiliate programs, MLM, profit-sharing programs, and networking arbitrage.
Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
ReplyButler stores your boilerplate texts and other text phrases directly in Outlook. You can automatically insert them into your answer mails with a single click, which is great for using Outlook as helpdesk. No other clipboard or text automation tool needed. All boilerplates can be stored in multiple languages and the right version is automatically chosen when you insert the text phrase into your answer e-mail.
Air Travel Toolkit - USA includes all of the tools necessary for the airline passenger and Travel Agent to be informed. Includes an Airline Ticket Tutorial, the only one of it's kind. Written by professional airline employees with over 80 years experience in the industry. Includes: Air Mileage Calculator; Over 170 Alternate Airports; Airport Finder - Locate the nearest airport for more than 10,400 US Cities ..and much more..
Use RemoteScope to remotely power cycle or reboot devices; alert you to anyone downloading sensitive company data; take control and troubleshoot PC problems remotely; perform backups, defrags, or other maintenance tasks for any number of systems, in real time or unattended mode; remotely deploy security patches and virus updates; determine what software licenses are out of compliance and who's been installing software they shouldn't.
Oneeko features a completely different approach to screen sharing. It is highly intuitive and gives you complete control and confidence in the screen sharing process. Oneeko's unique "looking glass" runs just like a typical Windows application. The software will allways be free and a Pro version is available. Oneeko runs in Flash, so your guest won't need to download any software or browser add-ons. Skype and webcam enabled.
RemotePC is a secure and simple way to remote access your computer connected to the Internet from anywhere. You can read your e-mail, work on the resources and retrieve important documents and data files from any computer while on road. RemotePC Host is installed on the computer which you have to access remotely and RemotePC Viewer is installed on the computer you have physical access. Create account at http://www.remotepc.net to start working.
Vital tool for restaurant management!
A quick and simple to use fast food restaurant Point Of Sales Management system.
Create Menu items, create Tables (upto max 99), order and remove items from bills, Transfer Tables and easy record keeping for end of day sales. Also able to keep data on disk when computer is accidentally turned off.
Limitation: This version is completely FREE (no time Limit)
EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use. For single or multiple support staff and with many features and reports. A fully working trial version can be downloaded from the Download page. Registration costs just $49.0
