Help Desk balanced scorecard allows to measure the performance of customer support service, giving an overview over its main performance categories, including Number of calls, Resolution Time, Solution Accuracy.
Online advertising is using the broadest range of measurements. The most common of them include Click through rates (CTR), Cost per Action (CPA), Page Views (PV), Absolute Unique Visitors (AUV), Visits (Visits), and some others.
Training and Development balanced scorecard focuses on the process of business estimation, giving you a clear defined metrics to measure training performance. It includes: Training Dimensions, Training Efficacy, Training Execution, Strategic Excellence key performance groups.
Supply Chain Balanced Scorecard was designed to help in measuring and controlling company delivery service and associated aspects. This metrics set will help to measure the performance of manufacturing, warehouse and delivery from various viewpoints, including customer satisfaction and financial, giving key manager key performance indicators for supply chain business unit.
The metric pack includes such KPI (Key Performance Indicators) as Defects Per Million Opportunities, Inventory Months of Supply, Claims percentage for freight costs, On-time pickups, Transit time, On Time Line Count, Customer Order Promised Cycle Time, providing a flexible way to improve supply chain unit performance.
Information security metrics provide organizations with effective instruments to prioritize data exposure threats and vulnerabilities, as well their associated potential risks for enterprise information assets. Security metrics should be prioritized and use both quantitative and qualitative data.
