Software - The Service Design Tool Kit - Business::Applications

The Service Design Tool Kit

Web Site:	The Service Design Tool Kit
Author:	The Art of Service
Categories:	Business::Applications
Downloads:	129
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$497.00

Description by Publisher

The foremost "how-to" guide to IT Service DesignITIL's Service Design is at the heart of Service Management's best practices being adopted world-wide and has earned the support of every major IT service provider. In The Service design Tool Kit, The Art of Service presents the first end-to-end tutorial that provides step-by-step instructions for modeling and designing service-oriented solutions from the ground up. The Service Design Tool Kit provides more than 135 ready to use documents, templates and examples to guide and illuminate the most important facets of Managing Service Design: goals, obstacles, concepts, technologies, standards, delivery strategies, and processes for analysis and design. This Toolkit's broad coverage includes Detailed step-by-step processes for service-oriented analysis and service-oriented design An in-depth exploration of all the process components Blueprints of all Seven Service Design processes specifications, including explanations of how they interrelate and how they are positioned within Service Management and service Design The use of "In Plain English" sections, which describe complex concepts through non-technical analogies Guidelines for service design business modeling and the creation of specialized service abstraction SLAs The goal of this Kit is to help you attain a solid understanding of what constitutes contemporary IT Service Design along with step-by-step guidance for realizing its successful implementation. ????The Service Design Tool Kit Contents:?   ????Availability?   ?       Availability Management Presentation.ppt ?   ?       Availability Management Process Manager.doc ?   ?       Availability Management- Roles & Responsibilities.doc ?   ?       Availability Requirements.doc ?   ?       Availability Review Doc.xls ?   ?       Business Justification document.doc ?   ?       Communication Plan.doc ?   ?       Component Failure Impact Analysis.doc ?   ?       Implementation Plan_Project Plan.doc ?   ?       Objectives and Goals.doc ?   ?       Policies Objectives and Scope.doc ?   ?       Recovery Template.doc ?   ?       Reports KPI's other metrics.doc ?   ?       Service Outage Analysis.doc ?   ?       Toolkit Introduction Presentation - Availability Management.ppt ?   ?       Toolkit Roadmap - Availability Management.doc ?   ?        ?   ????Capacity?   ?       Business and IT Service Mapping.doc ?   ?       Business Justification document.doc ?   ?       Capacity Management Presentation.ppt ?   ?       Capacity Management- Roles & Responsibilities.doc ?   ?       Capacity Review Doc.xls ?   ?       CapMgt Process Manager.doc ?   ?       Communication Plan.doc ?   ? 